Live Support - Features and Policy

We offer customer friendly Live Support facility to our site visitors as an complimentary option.

• Live Support button is available on bottom-right side of this page which enable visitor to initiate chat feature upon click.
  
  
• Live Support available between 10.30am to 6.30pm (IST) Mon-Sat only.
  
  
• Only Level 1 issues will be accepted in Technical Support department. For all other questions/query, customers are requested to raise Helpdesk ticket. In other words, any question/query or issue which is not complex and does not require system administrator check should only be reported/handled through Live Support channel.
  
  
• Live Support cannot be used for Payment tracking, Cancellation, Refund. Please raise helpdesk ticket and wait for reply. We pride to respond within same business day instead of keeping you waited for day(s).
  
  
• Existing tickets should not be escalated or referred using Live Support option.
  
  
• Please do not share your account user name, password, bank details, credit card information on Live Support channel. Doing so is solely at your own risk.
  
  
• Any commitments or quotation given through Live Support channel are not deemed valid. Please ask for official quotation or email or helpdesk ticket reply in concern to your question/query.
  
  





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